ELB Internet Services Customer Support

"The only thing you need to know about the Internet"

ELB Customer Support Center:

Welcome to ELB Internet Services' Customer Support Center. To get the most out of ELB's support we suggest:

Take the time to read the appropriate documentation completely. You probably can get "Up and Running" without doing so but you will often run into frustrating problems.
Check the FAQ. The most Frequently Asked Questions are answered here.
See Number 1!
We are always available to answer your questions. If you need help simply email support@elbnet.com, call (908) 317-8606 or fax (908) 317-8607. You will usually get the fastest response to email support requests.

Here is a list of software that ELB provides and supports...


Analog
	Analog is used to analyze your Web traffic logs and compile them into human readable results Analog is the world's most popular log file analyzer. ELB will activate Analog for your account upon Request. Analog is included with all accounts.

Recommendations:
		Analog is recommended for use by ALL users. Reading of the documentation is OPTIONAL Basic Configuration is done by ELB Custom Configuration can be done by THE USER FREE Technical Support from ELB is PROVIDED

Resources:
		Analog Home Page - www.statslab.cam.ac.uk/~sret1/analog/

		Analog Manual - Table of Contents

		Mailing Lists - On The Analog Site

		ELB Support - Email Us, or call (908) 317-8606 or fax (908) 317-8607

Free vs. Paid Support:
	As part of the standard service provided with your ELB account we will set up Analog for your account and help you with minor technical questions. Extensive, custom support (i.e. complex log analysis) is provided for an additional fee. Please Contact Us for additional information.

Analog Sample:
	Not Currently Available.


HT://Dig
	HT://Dig is used to index and search your Web site. By default ELB activates HT://Dig for your account and is included with all Web accounts.

Recommendations:
		HT://Dig is recommended for use by ALL users. Reading of the documentation is SUGGESTED Basic Configuration is done by ELB Custom Configuration can be done by THE USER FREE Technical Support from ELB is PROVIDED

Resources:
		HT://Dig Home Page - www.htdig.org

		HT://Dig Manual - Table of Contents

		Mailing Lists - On The HT://Dig Site

		ELB Support - Email Us, or call (908) 317-8606 or fax (908) 317-8607

Free vs. Paid Support:
	As part of the standard service provided with your ELB account we will set up HT://Dig for your account and help you with minor technical questions. Extensive, custom support (i.e. custom search forms or indexing of PDF files) is provided for an additional fee. Please Contact Us for additional information.

HT://Dig Sample:
	This Site is an example of a fairly large site with mixed document types being indexed and quickly searched with HT://Dig.


Listar
	Listar is used to create and maintain mailing lists. ELB will activate your own Listar list upon Request. Listar is included with all accounts. WARNING: Listar is not to be used to send unsolicited, bulk email (SPAM). Accounts found sending SPAM will be terminated without refund. Please see our Terms of Service for details.

Recommendations:
		Listar is recommended for use by INTERMEDIATE users. Reading of the documentation is STRONGLY SUGGESTED Basic Configuration is done by ELB Custom Configuration can be done by THE USER FREE Technical Support from ELB is LIMITED PAID Technical Support from ELB is AVAILABLE

Resources:
		Listar Home Page - www.listar.org

		Listar Manual - Docs

		Mailing Lists - On the Listar Web site

		ELB Support - Email Us, or call (908) 317-8606 or fax (908) 317-8607

Free vs. Paid Support:
	As part of the standard service provided with your ELB account we will set up a Listar mailing list for your account and help you with minor technical questions. Extensive, custom support (i.e. multiple lists) is provided for an additional fee. Please Contact Us for additional information.

Listar Sample
	There is not much to see but you could try Signing Up at this site.


MySQL
	MySQL is a full-featured relational database. ELB will create your own MySQL account upon Request. MySQL is included with all accounts. Custom database creation is available as one of ELB's many services.

Recommendations:
		MySQL, like all database programs, is a complex program and is recommended for use by ADVANCED users. Reading of the documentation is STRONGLY SUGGESTED Configuration is left up to THE USER FREE Technical Support from ELB is LIMITED PAID Technical Support from ELB is AVAILABLE

Resources:
		MySQL Home Page - www.mysql.com

		MySQL Manual - Table of Contents

		Mailing Lists - On The MySQL Site

		ELB Support - Email Us, or call (908) 317-8606 or fax (908) 317-8607

Free vs. Paid Support:
	As part of the standard service provided with your ELB account we will set up your MySQL account and help you with minor technical questions. More extensive support (i.e. database creation) is provided for an additional fee. Please Contact Us for additional information.

MySQL Sample:
	This site shows an example of a membership list stored in MySQL. Members may be added, deleted and changed and active members are automatically sorted into the correct category for display on this dynamic Web page.


Webalizer
	Webalizer is similar to Analog (see above) but produces its output in a graphical format. Webalizer produces highly detailed, easily configurable usage reports in HTML format, for viewing with a standard web browser. Webalizer comes pre-installed with all Web accounts.

Recommendations:
		Webalizer is recommended for use by ALL users. Reading of the documentation is OPTIONAL Basic Configuration is done by ELB Custom Configuration can be done by THE USER FREE Technical Support from ELB is AVAILABLE

Resources:
		Webalizer Home Page - www.mrunix.net/webalizer

		Webalizer Manual - Complete Manual

		Mailing Lists - N/A

		ELB Support - Email Us, or call (908) 317-8606 or fax (908) 317-8607

Free vs. Paid Support:
	As part of the standard service provided with your ELB account Webalizer come pre-installed. You have access to your Web statistics at any time by www.[yourdomain].com/webalizer. ELB will help you with technical questions. Extensive, custom support (i.e. custom logs or report filters) is provided for an additional fee. Please Contact Us for additional information.

Webalizer Sample:
	This site shows an example of Webalizer's output.


www-sql
	www-sql is a very easy to use www interface scripting language for MySQL. www-sql is very easy to learn and the whole language is very complete. www-sql is automatically available with all ELB web accounts.

Recommendations:
		www-sql is recommended for use by ALL users. Reading of the documentation is SUGGESTED Basic Configuration is done by ELB Custom Configuration can be done by THE USER FREE Technical Support from ELB is VERY LIMITED PAID Technical Support from ELB is AVAILABLE

Resources:
		www-sql Home Page - www.daa.com.au/~james/www-sql

		www-sql Manual - Complete Manual

		Mailing Lists - On The www-sql Site

		ELB Support - Email Us, or call (908) 317-8606 or fax (908) 317-8607

Free vs. Paid Support:
	As part of the standard service provided with your ELB account you have access to www-sql at any time. Of course you will first need a MySQL account (see above) to make it useful. ELB will help you with minor technical questions. Extensive, custom support (i.e. custom www-sql pages) is provided for an additional fee. Please Contact Us for additional information.

www-sql Sample:
	This site shows an example of photos stored in a MySQL database and actively retrieved using www-sql.